Secure VPN is committed to protecting your privacy, The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure, and to comply with legal requirements. We want you to know what information we collect, what information we don’t collect, and how we collect, use and store information.
The purpose of this privacy policy is to provide a clear explanation of when, why, and how we collect and use personal data (“Policy”).
Please read this Policy carefully. This Policy is not intended to override the terms of any contract that you have with you or any rights you might have available under applicable data protection laws.
We may make changes to this Policy from time to time, for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We encourage you to regularly check and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Part-One
We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., any logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our systems not to have sensitive data about you; even when compelled, we cannot provide data that we do not possess.
Our VPN APP is a non-obligatory log network. Secure VPN is not available for the information related to the personal information of users, including but not limited to names (subscriber names, user names, and screen names), addresses (including mailing addresses, residential addresses, and business addresses), and telephones unless the data you provide depending on the context of your interactions with us and the choices you make, including your privacy settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. Except for the limited exceptions, we don’t automatically collect any Personal Information from you.
When you open the APP seeking our VPN services, the APP assigns a unique identifier to you for the service (such a unique identifier just binds up with your device identification code, but does not tie to any other personal information of users). When you use the VPN services, we will check your account information through this unique identifier to determine the level of service you have signed up for before establishing your VPN connection.
Part-Two
Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN “session” is closed. That said, we don’t collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. More specifically, Secure VPN has NO documents/information below under the situations of the limited connecting with your personal information and the non-collection of the websites you visit or any data stored on or transmitted from your device:
– We do not know which user ever accessed a particular website or service.
– We do not know which user was connected to the VPN at a specific time.
– We do not know the set of original IP addresses of a user’s computer or the temporarily assigned network addresses.
At the same time, For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:
Information related to Apps and Apps versions
We collect information related to which Apps and app version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.
Information related to the Connection
We collect information about whether a VPN connection is successful on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). The minimal information allows us to provide efficient technical support to you, such as identifying connection problems, providing country-specific advice about how to use our VPN services, and enabling our engineers to identify and fix network issues.
The Size (in MB) of Data transferred (but not any websites you visit or any data transmitted from your device)
We collect information regarding the total sum of data transferred by a given user. It is one of our service principles to provide unlimited data transfer, however, if we notice that a user occupies more traffic than thousands of others combined, which influences other users to enjoy high-quality service, we may seek the reason with the user.
Anonymous Data for Network Diagnostics, Study, and Analysis
When you become one of our users for the VPN services, with your permission, we collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools, for the purpose to optimize network speeds and letting us identify problems related to specific apps, VPN servers, or ISPs. Learning and analyzing statistics allows us to improve the quality of our services and products. We ensure the information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store IP addresses).
We will collect the following information:
– Diagnostic information about if and how a VPN connection attempt failed.
– Speed test data.
– Crash reports, also without any personally identifiable information. These are handled in an anonymized form by third parties, dependent on the platform you are using.
Part-Three
Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not try to register with us or send any information about yourself, including your name, address, phone number, or email address. By using our website or service, you guarantee that you are over 13 years old. If we know that we have inadvertently received personal information from children under the age of 13, we will delete this information from our records. If you think we may have information from children under the age of 13, or information about children under the age of 13, please contact us in the app. In addition, we recommend that minors over the age of 13 obtain the permission of their parents before sending any information about themselves to anyone via the Internet.
- CHANGES TO THIS PRIVACY POLICY
For the purpose of being consistent with applicable privacy laws and principles, this Privacy Policy may be modified from time to time without prior notice to you, so please review it frequently. Your continued use of our VPN services constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our VPN services, we will notify you through our APP, by email, or through other communication.